Refund and Returns Policy

At Reliablecom, we are committed to delivering high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. If for any reason you’re not, our Refund and Returns Policy outlines how we handle returns, exchanges, and refunds to ensure a smooth and hassle-free process.

1. Return Eligibility

You may return most items purchased on Reliable.com within 30 days of receipt for a refund or exchange, subject to the following conditions:

• The item must be in new, unused condition, and in its original packaging.
• The item must not be marked as “non-returnable” (such as clearance, personalized, or final sale items).
• Products must be free from damage or signs of use. For electronics, printers, or other technical products, please ensure they are not opened or used beyond initial testing.

Please Note: Some items, like perishable goods, software, and digital downloads, are not eligible for return unless defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our Customer Support team at [email protected]. Be sure to include:
   • Your order number
   • Item(s) you wish to return
   • Reason for return
2. Return Authorization: Once your return request is approved, we will send you a Return Authorization Number (RAN) along with a return shipping label (if applicable).
3. Pack and Ship: Carefully pack the item(s) in their original packaging. Affix the return label, and send the package back to us. Please retain a copy of the tracking number for your records.

Note: You are responsible for the cost of return shipping, unless the item is defective or we made an error with your order.

3. Refunds

Once we receive your returned item(s) and inspect their condition, we will process your refund. Refunds are issued to the original payment method, typically within 5-7 business days after we confirm the return.

Please Note:

• Shipping costs are generally non-refundable unless the return is due to an error on our part or a defective product.
• If the returned item is not in its original condition (e.g., opened, used, damaged), we reserve the right to issue a partial refund or refuse the return.

4. Exchanges

If you received a defective or incorrect item and wish to exchange it for the same or similar product, please contact us within 30 days. We will arrange for the exchange to be processed at no extra cost to you. The returned item must be in its original condition.

5. Defective or Damaged Items

We take great care to ensure that all products are properly packaged and shipped. However, if your item arrives damaged or is defective, please follow these steps:

• Contact us immediately with photos of the damage or defect and your order details.
• We will arrange for a replacement or issue a full refund, including any shipping costs.

Note: You must report any damage or defects within 7 days of receiving the item.

6. Non-Returnable Items

Some items are non-returnable or non-refundable, including but not limited to:

• Personalized or customized products (unless defective).
• Gift cards.
• Downloadable software, digital content, or e-books.
• Items purchased through third-party sellers on our marketplace.

For any questions regarding non-returnable items, please contact our support team.

7. Order Cancellations

If you wish to cancel your order before it has been shipped, please contact us immediately. We will do our best to accommodate cancellations, but once an order has been processed or shipped, it cannot be canceled. In that case, the item must be returned in accordance with our standard returns process.

8. Restocking Fees

In some cases, we may charge a restocking fee of up to 15% for returned items, particularly for opened or returned products that are not defective. This fee will be deducted from your refund amount.

9. International Returns

For customers outside the India, returns will be processed in accordance with the same policy, but you are responsible for any return shipping costs, customs fees, or duties. Refunds will be issued in the currency in which the original purchase was made.

10. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please reach out to our Customer Support team:

Reliablecom Customer Support
Email: [email protected]
Address: Shop No: 5, Sher Singh Palace, near Choudhary More, New Gandhi Nagar, Gandhi Nagar, Nehru Nagar III, Nehru Nagar, Ghaziabad, Uttar Pradesh 201001